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Dynamics 365 for Customer Engagement for Customer Service

Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.  Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.  Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

Delivery Format

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

7 courses found

    • Delivery Format: Virtual Learning
    • Date 23-26 June, 2024
    • Location: Virtual
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    • Delivery Format: Virtual Learning
    • Date 06-09 August, 2024
    • Location: Virtual
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    • Delivery Format: Virtual Learning
    • Date 15-18 September, 2024
    • Location: Virtual
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    • Delivery Format: Virtual Learning
    • Date 12-15 November, 2024
    • Location: Virtual
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    • Delivery Format: Virtual Learning
    • Date 22-25 December, 2024
    • Location: Virtual
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